Special Order Merchandise Champagne & Glitter features mostly special order merchandise. Special order means customers can order a style in the size and color of their choice. The designer makes the style especially for the customer.
Shipping is always free with special order gowns.
1. Champagne & Glitter will accept returns however, because the gown is special ordered, there is a 50% restocking fee.
2. Champagne & Glitter will accept returns once you receive the time ONLY if the item is deemed defective by the manufacturer or the incorrect size, color, etc was sent by us. You must notify us via email within 1 day of receiving your item. All returned items must be in original, unaltered condition.
3. Champagne & Glitter is not responsible for any sizing issues(see size chart). Even with an ordered gown, alterations may be required, at an additional cost.
Returns for Online Credit Champagne & Glitter offers returns for online credit on purchases of our Immediate Delivery gowns. Immediate Delivery merchandise is available for in-stock purchase in a selection of styles, sizes and colors. Returned merchandise must be unworn or unused and in perfect condition. We require authorization on all returns. To make a return for online credit, please review the following instructions.
Please email firstname.lastname@example.org Monday – Friday within 5 days of receiving your Immediate Delivery order to request an online credit. A wedding expert will contact you within 2 business days with the Return Authorization Number. Our wedding expert will also provide the address to send the return.
Authorized returns must be shipped back to Champagne & Glitter within 3 business days of your receiving the Return Authorization Number. You may use the shipping carrier of your choice. You must insure your return with the shipping carrier and send “signature returned”. Champagne & Glitter is not responsible for your return’s shipping fees.
Please have your Return Authorization Number printed clearly on the outside of the box and next to our mailing address. We will not accept any returns without the Return Authorization Number and the package will be returned to you at your expense.
Upon our receipt, our wedding experts will inspect the return to ensure the merchandise is unworn or unused and in perfect condition with the original product tags attached. Any merchandise that appears to have been worn or used will be returned to you at your expense.
Processing time for returns is 7 – 10 business days. Once processed, a wedding expert will contact you to confirm your online credit.
The online credit will be in the amount of your merchandise purchase and if applicable, sales tax. Shipping and insurance fees are non-creditable.
If the order is cancelled in 5 days, including weekends, from the day the order is confirmed, the full cost of the gown will be refunded after the deduction of $50 processing fee to the original form of payment within 3-5 business days. After 5 days, there is no cancellation acceptable.
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