Frequently Asked Questions

How far in advance should I order my gown?

Most of Champagne & Glitter’s gowns are made to order (unless “In stock” is specified next to a size) and take about 12-15 weeks for delivery. Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.

What is the difference between a special order and an in-stock gown?

Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Special order gowns normally take 12 -15 weeks for delivery from the designer. Immediate Delivery gowns ship in 7 business days or less.  We have these gowns in-stock in various sizes and colors on a first-come, first-serve basis. 

What if alterations are required? 

Alterations can be performed on special order gowns, based on your specific measurements, for an additional $125 at the time of purchase. If length needs to be added, or cut, the charge is $20 (if less than 6" adjustment) or 20% of the cost of dress (if the adjustment more than 6").

We can also change the zipper to corset or corset to zipper, the charge is 20% of the dress cost. 

Other modifications such as removing/adding straps, caps, sheer tops, long sleeves are possible but will have to be quoted individually.

If you would like to inquire about altering or customizing one of our gowns, please contact info@champagneandglitterevents.com.

Any alterations required after you receive your gown or on in-stock gowns will have to be performed by a seamstress of your choice.

 Can a size be customized if it isn’t listed on the site? 

Alterations can be performed on special order gowns, based on your specific measurements, for an additional $125 at the time of purchase.

Do you offer accessories? Such as veils, jewelry, etc. 

As of right now, we do not offer accessories. Please check back in the future or subscribe to our site for updates

What is your primary service area for event planning services? 

Champagne & Glitter events primarily serves the Greater Houston, TX area. Travel to nearby cities may be available for an additional fee. For more info, please visit our event planning site.

Do you have a brick and mortar shop? 

No, currently Champagne & Glitter is an online only store

How will I know that the dress will fit properly?  

Please see Size Chart on our site. It is important that you follow the chart to decide your size. Keep in mind that the measurements are taken to determine the closest size to be ordered and that the garment will not be custom-made to the exact measurements. Almost every gown will need some type of adjustment. Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure.

 

What is the return policy? 

Special Order Merchandise
Champagne & Glitter features mostly special order merchandise. Special order means customers can order a style in the size and color of their choice. The designer makes the style especially for the customer.

Shipping is always free with special order gowns.

1. Champagne & Glitter will accept returns however, because the gown is special ordered, there is a 50% restocking fee.

2. Champagne & Glitter will accept returns once you receive the time ONLY if the item is deemed defective by the manufacturer or the incorrect size, color, etc was sent by us. You must notify us via email within 1 day of receiving your item.
All returned items must be in original, unaltered condition.

3. Champagne & Glitter is not responsible for any sizing issues(see size chart). Even with an ordered gown, alterations may be required, at an additional cost.

Returns for Online Credit 
Champagne & Glitter offers returns for online credit on purchases of our Immediate Delivery gowns. Immediate Delivery merchandise is available for in-stock purchase in a selection of styles, sizes and colors. Returned merchandise must be unworn or unused and in perfect condition. We require authorization on all returns. To make a return for online credit, please review the following instructions. 

Please email info@champagneandglitterevents.com Monday – Friday within 5 days of receiving your Immediate Delivery order to request an online credit. A wedding expert will contact you within 2 business days with the Return Authorization Number. Our wedding expert will also provide the address to send the return.

Authorized returns must be shipped back to Champagne & Glitter within 3 business days of your receiving the Return Authorization Number. You may use the shipping carrier of your choice. You must insure your return with the shipping carrier and send “signature returned”. Champagne & Glitter is not responsible for your return’s shipping fees. 

Please have your Return Authorization Number printed clearly on the outside of the box and next to our mailing address. We will not accept any returns without the Return Authorization Number and the package will be returned to you at your expense. 

Upon our receipt, our wedding experts will inspect the return to ensure the merchandise is unworn or unused and in perfect condition with the original product tags attached. Any merchandise that appears to have been worn or used will be returned to you at your expense. 

Processing time for returns is 7 – 10 business days. Once processed, a wedding expert will contact you to confirm your online credit. 

The online credit will be in the amount of your merchandise purchase and if applicable, sales tax. Shipping and insurance fees are non-creditable.

Cancellation
If the order is cancelled in 5 days, including weekends, from the day the order is confirmed, the full cost of the gown will be refunded after the deduction of $50 processing fee to the original form of payment within 3-5 business days. After 5 days, there is no cancellation acceptable.

I’m not quite sure about what I like, do you offer consultation services? 

Yes, we would love to assist in selecting the gown of your dreams. If you would like a consultation, please contact info@champagneandglitterevents.com.

How are height and shoes considered when ordering a dress for taller women? 

Our gowns are all the same standard length (specified on the size chart). If length needs to be added, or cut, the charge is $20 (if less than 6" adjustment) or 20% of the cost of dress (if the adjustment more than 6").

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Size Chart